Introduction

At Snap Graphics (“we,” “us,” or “our”), we are committed to protecting the privacy of our clients and visitors to our website, www.snapgraphics.co.uk (the “Website”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our Services.

2. Information We Collect
3. Personal Information

We may collect the following personal information:

• Name: First and last name
• Contact Information: Email address and mobile number

1. Usage Data

We may also collect information automatically when you visit our Website:

• IP address
• Browser type and version
• Pages visited and time spent on those pages
• Date and time of your visit
• Referring website addresses

1. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings.

3. How We Use Your Information

We use the collected information for various purposes:

• To Provide Services: Deliver the Services you have requested, such as graphic design, marketing, website development, and content creation.
• Communication: Respond to inquiries, provide customer support, and send administrative information.
• Improve Our Services: Analyze data to understand how our Services are used and to enhance user experience.
• Legal Obligations: Comply with legal requirements and protect our legal rights.

4. Legal Basis for Processing Personal Data (Under UK GDPR)

We process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specified purposes.
• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Services, provided it does not override your rights.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following situations:

• Service Providers: To trusted third parties who assist us in operating our business and providing Services, subject to confidentiality agreements.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure storage in CRM databases (HubSpot)
• Encryption of sensitive data

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Clients: For the duration of your contract or ongoing Services.
• Inactive Clients: Up to 1 year, unless a longer retention period is required by law.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Access: Request access to your personal data we hold.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain conditions.
• Restriction: Request restriction of processing your personal data.
• Objection: Object to the processing of your personal data.
• Data Portability: Request transfer of your personal data to another organization.

To exercise these rights, please contact us at info@snapgraphics.co.uk.

9. Cookies and Tracking Technologies

We use cookies for the following purposes:

• Essential Cookies: Necessary for the functioning of the Website.
• Analytics Cookies: Help us understand how users interact with our Website.

You can refuse the use of cookies by adjusting your browser settings. However, this may affect the functionality of the Website.

10. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the content or privacy practices of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our Services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to address the issue promptly.

12. International Data Transfers

As we operate within the United Kingdom, your information will be processed in accordance with UK data protection laws. If you are accessing our Services from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We may also notify you of significant changes via email. (Last updated: 22.02.2025)

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@snapgraphics.co.uk
• Phone: 07715 880234